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What is your returns policy?

We currently have a returns policy of 7 days from the date of delivery and this applies to all Mobile and general merchandise products. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions.


I have received a faulty item

We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.


I have received my goods but I do not like them

You can return this product to us; as long as it is in the same Country it was delivered. If it is within our 7days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.


I have received my order but the wrong item was delivered to me

Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.

We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.


How long have I got to send an item back and get a refund?

We hope you’ll love everyMkWebShop purchase you make. But if you ever need to return an item, you can do so within 7 days of receipt.


I was charged a shipping charge. Will it be refunded when I return my product?

Yes. We offer full refunds for returned defective products only.


If you paid using a credit card or Paypal, the amount can be refunded directly to the credit card or Paypal used in the transaction. We do not give cash refunds.


How long will the refund process take?

After your item is retrieved and assessed, your refund will be processed within 3-4 Busniess days.


I have not received my refund yet. What do I do?

You will receive an email once your refund has been processed. If you have not received an email regarding your returns after 3 Busniess days, please email us at info@mkwebshop.com